Privacy Policy last updated: July 11, 2022
This Privacy Policy applies to the Rehab Tracker Mobile App (the "App"), which is powered by Kindred Rehab Services, LLC ("Kindred" or "we"). This Privacy Policy forms part of the Terms and Conditions of Use that govern your use of the App.
Please read this Privacy Policy carefully before using the App.
By downloading or using our App, you acknowledge that you have read this Privacy Policy, and agree to be bound by it. If you do not agree to any of the terms contained in this Privacy Policy, your sole and exclusive remedy is not to use the App.
We are required by law to maintain the privacy of Protected Health Information ("PHI") and to provide you with notice of our legal duties and privacy practices with respect to PHI.
PHI is information that may identify you and that relates to your past, present, or future physical or mental health or condition, the provision of health care products and services to you or payment for such services. This Privacy Policy describes how we may use and disclose PHI about you, as well as how you obtain access to such PHI. This Notice also describes your rights with respect to your PHI. We are required by the Health Insurance Portability and Accountability Act ("HIPAA") to provide this Privacy Policy to you.
This Privacy Policy also describes other information we may collect through the App about you that may include information from your personal contact list including, but not limited to, contact names, phone numbers and / or email addresses, which are used to send invitations to your designated contacts so they can download and access the app, and view your Rehab Tracker information. This information might be shared with a third-party vendor, Marketo, Inc., which provides the distribution of the email or text message invitations. Lastly, we may collect technological information about your computer or mobile device (i.e., device ID and phone number) for purposes of user identification.
We are required to follow the terms of this Privacy Policy or any change to it that is in effect. We reserve the right to change our practices and this Privacy Policy and to make the new Privacy Policy effective for all PHI we maintain. If we do so, the updated Privacy Policy will be emailed to you in advance of its implementation. You will also be notified of the updated Privacy Policy upon your next login to the App after its implementation.
References to "we," "us," and "our" include Kindred Rehab Services, LLC and the members of its affiliated covered entity. An affiliated covered entity is a group of organizations under common ownership or control who designate themselves as a single affiliated covered entity for purposes of compliance with HIPAA. Kindred, its employees, workforce members and members of the Kindred affiliated covered entity who are involved in providing and coordinating health care are all bound to follow the terms of this Privacy Policy and Notice of Privacy Practices. The members of the Kindred affiliated covered entity will share PHI with each other for the treatment, payment and health care operations of the affiliated covered entity and as permitted by HIPAA and this Privacy Policy. For a complete list of the members of Kindred's' affiliated covered entity, please contact the Privacy Office.
1. Information We Collect and How We Collect It. We may collect different kinds of information from you in different ways. This Privacy Policy tells you about our information gathering, use, and disclosure practices and applies to information gathered through your use of this App and your electronic communications through this App. We collect information on the App in the following ways:
(a) Voluntarily Provided. In order to use the App, you will be required to provide personal information, such as, for instance, your name, email address, address, phone number, photos (optional), etc. You choose whether to disclose this information, but you may not be able to use the App without disclosing it. The use of photos in the app is entirely optional and you are able to use the app without providing them. We may use any and all information submitted through the App for any purpose, including but not limited to using the information to address and respond to specific requests or inquiries you submit through the App, to track your rehabilitation progress, or for other medical or informational purposes. Patients using the App expressly consent to the sharing of their PHI and personal information with any person they designate as a VIP. Any information provided through the App by a patient's designated VIP may be shared with the patient and us.
(b) Technologically Gathered. We may collect some information automatically as you navigate the App for various reasons, including for administration and troubleshooting purposes and to improve your use and enjoyment of the App. This sort of information is generally considered non-personal Information. We may combine information about your use with information about others' use to generate aggregated Non-personal Information about users as a collective. We may also combine the information you submit through the App with information you have provided to us in another manner, and if the resulting combination contains personal information, then the combination will be treated as personal information under this policy.
We may use cookies and web beacons to understand user behavior and preferences, improve the App, and manage content. This information is not personal information; it is anonymous and it does not identify individuals. Cookies are text files that contain pieces of information that a portal/website/App transfers to an individual's hard drive for record-keeping purposes. A cookie is created when an individual views the Kindred content or product. The Kindred server uses cookies to capture user movement on the App. These are persistent cookies, which remain on your computer to allow us to identify your browser, but they are not used to identify you. Kindred cookies are stored only on your device, and We do not release, trade, or sell any individual-identifying information generated from cookies.
We may also use mobile device IDs (the unique identifier assigned to a device by the manufacturer), instead of cookies, to recognize you. We may do this to store your preferences and track your use of the App. Unlike cookies, device IDs cannot be deleted. Device IDs may be used to track usage of the App, track the number of pages displayed, measure performance and display content that is more relevant to you.
Web beacons are transparent graphic images located on pages of the App. Web beacons allow us to capture the actions of users during App navigation. This helps us understand how people navigate through the App.
The use of cookies, pixel tags, web beacons, clear GIFs, or other similar technologies allows our third-party vendors to deliver advertisements about our products when you visit the App or other web Apps or web properties across the Internet. Our third party vendors may place pixel tags, web beacons, clear GIFs, or similar technologies on the App and other websites or web properties, and also place or recognize third-party cookies when you visit the App or other Apps or web properties. They may use information about your visits to the App and other websites or web properties to provide advertisements about goods and services that may be of interest to you.
2. How We Use the Information. Generally, we use information provided through the App to enhance and personalize the App; to communicate with you; to allow a patient's therapist and other members of the patient's healthcare team to track and update a patient's progress and to communicate with the patient and his or her designated VIPs; to improve, administer, customize, and/or maintain the App; and to carry out our obligations and enforce our rights.
We may also communicate with you about our services and team, and about your experience and rehabilitation with our team. We may use Non-personal Information to conduct market research and analysis for ourselves and for others. We do not place any restrictions on the use of Non-personal Information.
3. COPPA. This App is not intended for use by individuals under the age of 18. If we discover that any registration is made by child under the age of 13, such registration will be immediately and permanently canceled and removed from our App, with or without notice.
4. Security. We take certain measures to protect the security of the information. The information is stored on servers protected by physical and network security, including keys, access codes and/or passwords. Access to the servers is restricted to authorized personnel who are trained in security policy and processes. While we take these measures, there is no guarantee that the App is error free, interruption free or free from threat of outside virus or attack, despite our efforts to safeguard your experience.
5. Third Party Apps. This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any App or web property (including, without limitation, any application) that is available through this App or to which this App contains a link. The availability of, or inclusion of a link to, any such App or property on the App does not imply endorsement of it by us or by our affiliates.
6. Modifications. We may modify this Privacy Policy from time to time in our sole discretion. If we make a material change to this Privacy Policy, we will contact registered users by email prior to the enactment of the amendments to the Privacy Policy. If this policy changes, the "Date last updated" at the top of this page will change. By continuing to use our App after such notice, you are bound by this Privacy Policy as modified.
If you have questions about this Privacy Policy, you may contact us at: 1-800-545-0749. We will use reasonable efforts to respond promptly.